Returns and refunds

🌺 Return & Exchange Policy

Time Limit

• Returns or exchanges must be requested within 14 days of delivery.

Condition of Items

• Items must be unused, unwashed, and in original condition with tags intact.
• Custom or personalized items (if any) cannot be returned.

Who Pays Shipping

• Customers are responsible for return shipping costs for all returns or exchanges.
• Exceptions: If your shop sends the wrong item or an item is defective upon arrival, I will cover replacement shipping.
• Important: I am not responsible for items damaged in transit by the post office. Once a package leaves the shop, shipping risks are with the carrier unless the error was on my end.

Refunds

• Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

Non-Returnable Items

• Custom orders, digital products, and perishable items cannot be returned.

Damaged or Incorrect Items

• If an item arrives damaged or incorrect, contact me within 7 days with photos.
• I will provide a replacement or full refund at no cost.

How to Contact

• Email breadbasketandmore@gmail.com or message via Instagram @breadbasketandmore.
• I aim to respond within 24–48 hours.

Customer Service Style

• I strive to make returns and exchanges simple and stress-free while protecting the shop’s small margins.